Incoming Resources
- Perfect phrases for customer service, 101 customer service training scripts for handling any situation, Robert Bacal
- The gold standard, giving your customers what they didn't know they wanted, Colin Cowie
- Sprinkles, creating awesome experiences through innovative service, Chip R. Bell
- Can't buy me like, how authentic customer connections drive superior results, Bob Garfield and Doug Levy
- Twitter power 2.0, how to dominate your market one tweet at a time, Joel Comm
- Delivering knock your socks off service, Ron Zemke
- Winning on purpose, the unbeatable strategy of loving customers, Fred Reichheld with Darci Darnell and Maureen Burns (Bain & Company, Inc.)
- Customer service for dummies, by Karen Leland
- Making meaning, how successful businesses deliver meaningful customer experiences, Steve Diller, Nathan Shedroff, Darrel Rhea
- 10 golden rules of customer service, & the story of the $6,000 egg, Todd Duncan and Deb Duncan
- Empathy in action, how to deliver great customer experiences at scale, Tony Bates, Natalie Petouhoff
- Do you want to keep your customers forever?, B. Joseph Pine II, Don Peppers, and Martha Rogers
- The thank you economy, Gary Vaynerchuk
- The relationship economy, building stronger customer connections in the digital age, John R. Dijulius III
- The customer rules, the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world, C. Britt Beemer, Robert L. Shook