Public Libraries of Suffolk County, New York

You said what?!, the biggest communication mistakes professionals make, by Kim Zoller and Kerry Preston

eng

Includes bibliographical references and index

index present

non fiction

You said what?!

bibliography

by Kim Zoller and Kerry Preston

the biggest communication mistakes professionals make

Introduction -- Not being on your a-game -- Not beginning with the end in mind -- Not knowing your personal brand -- Not managing perceptions -- Not connecting and building relationships -- Not making appropriate small talk -- Meltdown of communication through technology use -- Not managing your social networking -- Lack of awareness of communication stallers and stoppers -- Making assumptions -- Not focusing on the details -- Not giving and receiving precise feedback -- Not adapting to different communication styles -- Not reacting professionally -- Bloopers and blunders : saying and doing the wrong thing -- Ask Kim & Kerry : answers to sticky situations -- Not communicating value -- Your action plan for continued success -- Index -- About the authors