Incoming Resources
- New directions in reference, Byron Anderson, Paul T. Webb, editors
- Libraries, by Patricia Fujimoto
- Envisioning the future of reference, trends, reflections, and innovations, Diane Zabel and Lauren Reiter, editors
- The reference interview today, negotiating and answering questions face to face, on the phone, and virtually, Dave Harmeyer
- Reference and information services, an introduction, Richard E. Bopp and Linda C. Smith, editors
- The reference interview today, Susan Knoer
- Competency-based career planning for reference and user services professionals, Jo Bell Whitlatch, Beth S. Woodard
- Virtual reference best practices, tailoring services to your library, M. Kathleen Kern
- Reference librarianship, notes from the trenches, Charles R. Anderson, Peter Sprenkle
- Reference and information services, an introduction, Kay Ann Cassell, Uma Hiremath
- Evaluating reference services, a practical guide, Jo Bell Whitlatch
- Blueprint for a job center at your library, Bernice Kao and Megan Pittsley-Fox
- Conducting the reference interview, a how-to-do-it manual for librarians, Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford
- Becoming a media mentor, a guide for working with children and families, Claudia Haines, Cen Campbell, and the Association for Library Service to Children
- Implementing an inclusive staffing model for today's reference services, a practical guide for librarians, Julia K. Nims, Paula Storm, Robert Stevens
- Reference renaissance, current and future trends, edited by Marie L. Radford and R. David Lankes
- The reference librarian's policies, forms, guidelines, and procedures handbook with CD-ROM, [compiled by] Rebecca Brumley
- Crash course in contemporary reference, Francisca Goldsmith
- IM and SMS reference services for libraries, Amanda Bielskas and Kathleen M. Dreyer
- The book of answers, the New York Public Library Telephone Reference Service's most unusual and entertaining questions, Barbara Berliner with Melinda Corey and George Ochoa
- Reference and information services, a reader for today, compiled by Bill Katz
- The reference interview as a creative art, by Elaine Z. Jennerich and Edward J. Jennerich
- Legal reference for librarians, how and where to find the answers, Paul D. Healey
- Finding the source, a thesaurus-index to the reference collection, compiled by Benjamin F. Shearer and Barbara Smith Shearer
- Crash course in reference, Charlotte Ford
- Introduction to library public services, G. Edward Evans, Anthony J. Amodeo, and Thomas L. Carter
- Conducting the reference interview, a how-to-do-it manual for librarians, Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford
- The embedded librarian, innovative strategies for taking knowledge where it's needed, David Shumaker
- Leading the reference renaissance, today's ideas for tomorrow's cutting-edge services, edited by Marie L. Radford
- The desk and beyond, next generation reference services, edited by Sarah K. Steiner and M. Leslie Madden
- Reference and information services, an introduction, Melissa A. Wong and Laura Saunders, editors ; foreword by Linda C. Smith
- Repositioning reference, new methods and new services for a new age, Laura Saunders, Lillian Rozaklis, and Eileen G. Abels
- Introduction to library public services, G. Edward Evans and Thomas L. Carter
- The reference librarian's bible, print and digital reference resources every library should own, Steven W. Sowards and Juneal Chenoweth, editors
- Delivering satisfaction and service quality, a customer-based approach for libraries, Peter Hernon and John R. Whitman
- Introduction to reference work, William A. Katz
- Reinventing reference, how libraries deliver value in the age of Google, edited by Katie Elson Anderson and Vibiana Bowman Cvetkovic
- Reference and information services, an introduction, Kay Ann Cassell and Uma Hiremath
- Helping patrons find their roots, a genealogy handbook for librarians, Janice Lindgren Schultz
- Reference reborn, breathing new life into public services librarianship, Diane Zabel, editor ; preface by Linda C. Smith