Incoming Resources
- Driving loyalty, turning every customer and employee into a raving fan for your brand, Kirk Kazanjian ; foreword by Andrew C. Taylor
- The organization man, William H. Whyte ; foreword by Joseph Nocera
- MI-5, a Kudos Film and Television production for BBC ; produced by Katie Swinden ; written by Neil Cross, Ben Richards, Russell Lewis, Richard McBrien, James Moran, Christian Spurrier, David Farr ; directed by Colm McCarthy, Peter Hoar, Edward Hall, Sam Miller, Volume 7
- Driving loyalty, turning every customer and employee into a raving fan for your brand, Kirk Kazanjian ; [foreword by Andrew C. Taylor]
- The boomerang principle, inspire lifetime loyalty from your employees, Lee Caraher
- Stickin', the case for loyalty, James Carville
- Loyalty, an essay on the morality of relationships, George P. Fletcher
- Hidden blade, Kakushiken oni no tsume, Shōchiku Eiga ; purodyūsā Fukasawa Hiroshi, Yamamoto Ichirō ; kyakuhon Yamada Yōji, Asama Yoshitaka ; kantoku Yamada Yōji
- The loyalty effect, the hidden force behind growth, profits, and lasting value, Frederick F. Reichheld with Thomas Teal
- The missing human factor, How to engage human beings in order to create cooperation and loyalty
- Tinker, tailor, soldier, spy, Focus Features and Studiocanal present a Karla Films/Paradis Films/Kindwelt Filmproduktion co-production with the participation of Canal+ and Cinecinema ; a Working Title Production ; a film by Tomas Alfredson ; producers, Tim Bevan, Eric Fellner, Robyn Slovo ; directed by Tomas Alfredson
- Protection, Alliance Atlantis presents a Faulkner-Bibo, Philena Entertainment, Schneider Film production, a John Flynn film ; produced by Lee E. Faulkner ; written by Jack Kelly ; directed by John Flynn