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Incoming Resources
- Getting started with evaluation, Peter Hernon, Robert E. Dugan, and Joseph R. Matthews
- The next library leadership, attributes of academic and public library directors, Peter Hernon, Ronald R. Powell, and Arthur P. Young
- Assessing service quality, satisfying the expectations of library customers, Peter Hemon, Ellen Altman, Robert E. Dugan
- Assessing service quality, satisfying the expectations of library customers, Peter Hernon + Ellen Altman
- Assessing service quality, satisfying the expectations of library customers, Peter Hernon and Ellen Altman
- Managing with data, using ACRLMetrics and PLAmetrics, Peter Hernon, Robert E. Dugan, Joseph R. Matthews
- U.S. government on the Web, getting the information you need, Peter Hernon, Robert E. Dugan, John A.Shuler
- Listening to the customer, Peter Hernon and Joseph R. Matthews
- Delivering satisfaction and service quality, a customer-based approach for libraries, Peter Hernon and John R. Whitman
- The great rescue, American heroes, an iconic ship, and the race to save Europe in WWI, Peter Hernon
- Getting started with evaluation, Peter Hernon, Robert E. Dugan, and Joseph R. Matthews
- Assessing service quality, satisfying the expectations of library customers, Peter Hemon, Ellen Altman, Robert E. Dugan
- The great rescue, American heroes, an iconic ship, and the race to save Europe in WWI, Peter Hernon