Public Libraries of Suffolk County, New York

Summit, reach your peak and elevate your customers' experience, F. Scott Addis, CPCU, CRA

eng

illustrations

index present

non fiction

Summit

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F. Scott Addis, CPCU, CRA

reach your peak and elevate your customers' experience

"Risk management expert and entrepreneur Scott Addis looks at your progression upward--from developing skills to cultivating business relationships to earning customer loyalty--as an ascent to a mountaintop. He takes you through four elevation levels--preparation for the climb, setting up base camp, assaulting the summit, and the final ascent--as he covers identifying your Unique Ability®, emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust"--Amazon.com, viewed January 27, 2014

The purpose of your climb -- Preparing for the climb (developing your personal readiness) -- Assessing your natural strengths -- Finding your passion -- Identifying your vision, setting your goals -- Balancing your work with your life -- Setting up base camp (preparing to present yourself to others) -- Gaining confidence -- Cultivating servant leadership -- Creating your value proposition to win the battle against commoditization -- Building your relational network -- Finding the right mentor -- Recognizing the importance of your emotional intelligence -- On to the summit (focusing on the customer experience) -- Mastering customer impressions -- Dare to be different -- Creativity and innovation -- Understanding the customers' purchasing decision -- Benchmarking the customer experience -- The final ascent (discovering your inner strengths) -- Using rejection to take you to the next level -- Discovering your inner game -- Your decision to climb

Reach your peak and elevate your customers' experience