Customer relations + Management
Label
Customer relations + Management
Name
Customer relations + Management
Sub focus
Actions
Incoming Resources
- Subject of37
- Microsoft Dynamics CRM 2011 in 24 hours, Anne A Stanton
- Maslow's hierarchy of needs, by Pierre Pichère ; in collaboration with Anne-Christine Cadiat ; translation by Carly Probert
- Crafting the customer experience for people not like you, how to delight and engage the customers your competitors don't understand, Kelly McDonald
- Strategic customer service, managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, John A. Goodman
- Crafting the customer experience for people not like you, how to delight and engage the customers your competitors don't understand, Kelly McDonald
- Salesforce for dummies, by Liz Kao and Jon Paz
- The gold standard, giving your customers what they didn't know they wanted, Colin Cowie
- Extreme trust, honesty as a competitive advantage, Don Peppers and Martha Rogers
- Chief customer officer 2.0, how to build your customer-driven growth engine, Jeanne Bliss
- 8 Maneras de crecer, Philip y Milton Kotler ; prólogo de Daniel Solana
- Successful selling, Roger Brooksbank
- Salesforce.com for dummies, by Tom Wong, Liz Kao, and Matt Kaufman
- Behind the Cloud, The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry
- Fanocracy, turning fans into customers and customers into fans, David Meerman Scott and Reiko Scott ; foreword by Tony Robbins
- Salesforce.com for dummies, by Liz Kao and Jon Paz
- The snowball system, how to win more business and turn clients into raving fans, Mo Bunnell
- Why CRM doesn't work, how to win by letting customers manage the relationship, Frederick Newell
- Social media 101, tactics and tips to develop your business online, Chris Brogan
- Fanocracy, turning fans into customers and customers into fans, David Meerman Scott and Reiko Scott ; foreword by Tony Robbins
- Extreme trust, turning proactive honesty and flawless execution into long-term profits, Don Peppers and Martha Rogers, Ph.D
- Fanocracy, turning fans into customers and customers into fans, David Meerman Scott & Reiko Scott ; foreword by Tony Robbins
- The innovative sale, unleash your creativity for better customer solutions and extraordinary results, Mark Donnolo
- Social media 101, tactics and tips to develop your business online, Chris Brogan
- Salesforce for dummies, by Liz Kao and Jon Paz
- Teach yourself visually Salesforce.com, by Justin Davis and Richard Wentk
- Infusionsoft cookbook, over 88 recipes to effectively use infusionsoft to meet your CRM needs, marketing automation, and conduct online business optimally, Paul Sokol
- Everyone's a critic, winning customers in a review-driven world, Bill Tancer
- Trust funnel, leverage today's online currency to grab attention, drive and convert traffic, and live a fabulous wealthy life, Brian G. Johnson
- The snowball system, how to win more business and turn clients into raving fans, Mo Bunnell
- Managing customer experience and relationships, a strategic framework, Don Peppers, Martha Rogers
- The relationship economy, building stronger customer connections in the digital age, John R. Dijulius III
- The million dollar greeting, today's best practices for profit, customer retention, and a happy workplace, Dan Sachs with Janet Scott
- The outside-in corporation, how to build a customer-centric organization for breakthrough results, Barbara E. Bund
- Why CRM Doesn't Work, How to Win by Letting Customers Manange the Relationship
- Content Inc., how entrepreneurs use content to build massive audiences and create radically successful businesses, Joe Pulizzi
- Content Inc, how entrepreneurs use content to build massive audiences and create radically successful businesses, Joe Pulizzi
- Practical Zendesk administration, Stafford Vaughan and Anton de Young
Outgoing Resources
- Focus1
- Sub focus2